First Impression Training (also known as FIT) specialise in developing the hidden gifts and talents of your frontline customer service and telesales teams, through tailor made learning & development solutions designed to enhance your customers’ experience.
Whether your team is just a handful of sales or customer service specialists or a 500+ seat call centre or multi-media contact centre operation, our innovative solutions will provide your people with the skills, techniques and behaviours guaranteed to enhance customer perception of your service.
Do you want to...
- ...build a new telesales team or customer service centre from scratch into a high performing operation?
- ...re-energise the performance of your existing inbound or outbound telesales team to achieve better results?
- ...positively influence the behaviours of your people to become the truly memorable voice of your brand?
- ...enjoy sustainable returns on your training investment?
If you answered yes to any of these questions, then take a look below and click on your area of interest, because we can help you develop your people to deliver where it counts – to the bottom line!
The Definitive Appointment-Setting Guide that REALLY works!
Using the 7 simple steps in this guide, get more customers by phone and create your very own outbound call recipe for success.
We can help you make positive, sustainable change in the
following areas of your business:
We work to a set of key
principles which underpin our training solutions and always aim to deliver on the same set of promises for each of our valued customers. The FIT Service Guarantee is summarised as follows.