How We Work
OUR solutions are individually tailored to meet YOUR specific people development objectives
We don't offer 'one size fits all' training solutions because we understand and respect the fact that the only thing our clients have in common is that they're all different - so we won’t attempt to treat you the same!
Through the FIT Healthcheck we'll spend time getting under the skin of your organisation, 'up close and personal' with your people, your customers and your processes, in order to embrace your culture and appraise where you are now and where you want to be. This way, we’ll really understand the needs of your people and your business.
This will enable us to:
- Design and build a tailor-made learning and development solution especially for you, created by FIT's own training specialists, each with many years experience working with frontline operations, to enhance the talent of customer service, telesales and team leader communities across the business spectrum.
- Deliver training that is highly motivational, educational and totally 'you-focused'
- Provide live 1:1 coaching support to your people and transfer ownership of the learning to your Management community as you move into the business as usual environment
- Ensure the right processes are in place to help you effectively measure your success and achieve that 'stickability' factor, through ROI activities that include customer satisfaction surveys, employee engagement forums, mystery shopping and peer-group feedback
- We'll equip your people with new skills and enthusiasm that will transform them into true brand ambassadors through their daily conversations with your customers – not just today, but tomorrow and into the future too.
FIT Model of Success
Our approach is a holistic one and an ideal FIT solution follows the key stages required within a systematic approach to learning and development, referred to as the FIT Model of Success.
The 5 stages include:
Identification of needs
Through the FIT Healthcheck and Development Needs Audit (DNA).
Design and build of solution
Design and build of tailor-made learning and development interventions.
Delivery of solution
Delivery of bespoke interventions using a range of learning platforms.
Live coaching, management mentoring, coach the coach &/or train the trainer initiatives designed to embed the new skills and behaviours and ensure ‘stickability’ of the learning into the business as usual environment.
Post-intervention Checks and Measures
To assess ‘fitness levels’, ensure continuous improvement in Best Practice and proactively measure return on investment.
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“This was an excellent course that was motivational and inspiring. It was good to see different approaches and new ways to train and has given me lots of new ideas and skills to take back to the training room. Good to be a delegate for a change!”
SB, Learning & Development Consultant HQ
AXA PLC, Bristol
"FIT showed us the importance of coaching when it comes to embedding new skills and changing behaviour - this was the critical success factor for our programme and without it we would not have achieved our goals. We were also so impressed with their energy we will be inviting FIT back!"
DS, UK Training Manager
“Best training workshop I’ve attended and would recommend it to others. Trainers were excellent – very friendly, made everyone feel at ease and made the workshop really interesting and interactive. Wouldn’t change anything – just to say, thank you and keep up the excellent work!”