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Developing your people to enhance your customers experience
Having the RAO (Responsibility, Accountability and Ownership) Factor means being 100% responsible for everything that happens, or doesn't happen, in order to ensure a positive and memorable experience for your customers, no matter how difficult they or th…
Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the company you represent.… http://calltraining.co.uk/latestnews/2017/08/make-sure-you-have-rao-factor/
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