Find out how to deliver remarkable customer service within your business with this fantastic FREE guide from a specialist of the customer service industry

Hi there!

You know that your frontline staff aren’t just the people who take or make ‘phone calls on behalf of your organisation – they’re the voice of your business and the ambassadors of your brand, with the power to both create and destroy customer loyalty. They truly are the difference that makes the difference – they’re the people who determine your customers’ experience of your brand every day.


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I’m Marie Cross...

I’m Marie Cross of First Impression Training and I’d like to offer you a copy of my free guide, “7 Super Secrets of Remarkable Customer Service: How to Develop True Brand Ambassadors on your Frontline”

This special guide will help you transform your frontline staff into true brand ambassadors who astonish your clients with the excellent service they deliver.

The topics covered include…
  • How to ensure your staff stay motivated, upbeat and on track to succeed on the frontline
  • Why setting goals and Key Performance Indicators are so important for your customers
  • How to recruit & retain your ideal customer service or telesales staff
  • How to build brand ambassadorship within your call centre or frontline operation
  • How to develop your own no-cost or low-cost training initiatives when budgets are tight
  • How to get a better return on your training investment over the long-term
  • How to apply the FISH! philosophy in your organisation to boost morale - and your profits! 

As both an experienced customer service professional and respected coach and trainer, I have worked with many UK call centres and customer service departments, sharing these ‘super secrets’ with teams and leaders across the spectrum of industry. If you’re serious about delivering remarkable customer service to ensure you stay that vital one step ahead of your competition, then you simply can’t afford to miss the lessons in this guide.

And all you need to do to claim your free copy is spend a few moments filling in your details in the box just here – and your ‘7 Super Secrets’ hard-copy guide will be sent in the post to you right away…… simple as that!

To your success!

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Marie Cross
First Impression Training


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"The FIT team demonstrated a level of professionalism and enthusiasm that was entirely infectious and enjoyable and it would be a brave decision indeed to ignore the capabilities that this organisation has to offer."

Brian Gilfillan, Healthcare Manager, Aviva PLC

 

"An excellent balance of energy and real life examples, which gave credibility to the programme and got everyone’s buy-in. Energetic, engaging and totally focused on the specific needs of our business."

Dawn Butcher, Training & Dev. Manager, Kuoni Travel

 

"We’ve employed the services of First Impression Training on several occasions and my teams have gained considerably from the training and development they have received from FIT, both professionally and personally."

Martin Prior, Customer Support & Operations Manager, FujiFilm UK