• South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: David
Category:

When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in the customer journey should service be “delivered” to our … Read More

Author: David
Category:

Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s a member of our entrepreneurs group (that’s … Read More

Author: Marie Cross
Category:

Our beloved NHS receives a lot of negative press these days primarily around it’s failures to deliver adequate primary services, reduced care in key health areas such as mental health, increasing wait… Read More

Author:
Category:

I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my well-being practice (NLP4Teens t/a Teen Therapy Kent) and my plans to grow t… Read More

Author: Marie Cross
Category:

I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many… Read More

Author: Marie Cross
Category:

You know the mistake many businesses make is that they take their best customer service representative, or telesales executive, and they promote them to team leader because they've done such a great j… Read More

Author: Marie Cross
Category:

I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog he’s posted where I haven’t silently screamed (in excitement not anger y… Read More

Author: Marie Cross
Category:

Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the company you represent. This means having to take t… Read More

Author: Marie Cross
Category:

In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success is built. In the customer service environ… Read More

Author: Marie Cross
Category:

I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple improvements within their daily sales a… Read More

Get this feed  
« Previous1234567Next »
First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Tell Me More!

Here's just a few of the clients we've helped...