• South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog he’s posted where I haven’t silently screamed (in excitement not anger y… Read More

Author: Marie Cross
Category:

Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the company you represent. This means having to take t… Read More

Author: Marie Cross
Category:

In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success is built. In the customer service environ… Read More

Author: Marie Cross
Category:

I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple improvements within their daily sales a… Read More

Author: Marie Cross
Category:

A colleague of mine recently attended a Mastermind meeting - a regular get together he has (just like I have with my Mastermind Group at the Entrepreneurs Circle in Birmingham), except his meetings ar… Read More

Author: Marie Cross
Category:

Ever had one of those “crossroads” moments – I don’t mean the Midlands Motel type with Meg Mortimer, Benny and Sandy delivering rubbish dialogue against an even worse background set (remember how the … Read More

Author:
Category:

I’ve just read a report that focused on how the need for speed is a key driver in the ever-changing face of the customer service game. According to Forrester research (www.forrester.com), 73% of peop… Read More

Author:
Category:

Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our customers expectations are raised e… Read More

Author: David
Category:

Given the nature of what we do for a living it’ll come as no surprise to learn that we receive a lot of sales and service related blogs, articles and other information sources announcing how the world… Read More

Author: David
Category:

If you’re a regular reader of our posts you’ll know that we often talk about the essential need to improve customer loyalty to ensure they keep coming back and spending money with you time and time ag… Read More

Get this feed  
« Previous123456Next »
First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Tell Me More!

Here's just a few of the clients we've helped...