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Developing your people to enhance your customers experience

Fancy a snuggle?


Marie Cross

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When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers, family photos, maybe even a fancy model photo-shoot of yourself, looking drop dead gorgeous!?

However, a little family from Alabama has created something amazing by simply twisting the norm a little, moving out of the comfort zone and taking a slightly different view of things…..

They did an adorable baby photo-shoot…but instead of a baby, they used their dog, Snuggles!

And the pictures are fantastic: http://www.buzzfeed.com/rachelzarrell/a-baby-photographer-did-a-cliche-newborn-photoshoot-starring

Snuggles is either swaddled in a fluffy cream blanket, adorning a cute baby headband or sound asleep in her Moses basket – and it’s amazing.  So amazing in fact that it’s become an internet sensation!

Isn’t it more amazing though, to think that if this photo-shoot WAS with a real baby, the pictures wouldn’t have been this popular in the slightest!?

Ready for the business message?

Sometimes the most popular thing you can do is not a massive shift in products, services or markets, but perhaps a fun twist on what you already have!

Like the names you now find on the Coke bottles for instance…a small change, but a huge pay off!

Something to think about while you coo over the puppy pics.

Have a great week – and keep FIT!

FIT Tip of the week

Remember - A bend in the road is only the end of the road if you fail to make the turn!


Cross Marie


Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!

Hello...I'm Marie Cross!

Marie Cross

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