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Developing your people to enhance your customers experience
I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple improvements within their daily sales and service calls and conversations that, when you add them all together, make such a huge difference to our customers perception of us as outstanding brand ambassadors.
Feedback has been brilliant and both David and I are booked onto Andy Harringtons Public Speaking University over the next 4 days to really hone and develop our ability to inspire, lead and motivate audiences to implement these simple ideas into their businesses. So watch out because we could be coming to an event near you very soon.
Given that this is a huge focus area for us right now you’ll understand that I was thrilled to be approached by international sales and marketing leader coach and speaker, Dylis Guyan, who’d seen my Purple Cow signature talk given to a 500 strong audience at the Entrepreneurs Circle back in March of this year.
Dylis expertise is in helping business owners attract more high paying customers quickly and easily and she offers huge amounts of value to her readers and followers including podcast style blogs so you will understand how quickly I said “Yes” when she asked to interview me to elaborate further on my passion (some say obsession) about customer service in the UK. I particularly loved her positioning statement of me as the Extremist Customer Service Queen hence the addition of the crown in my photo.
So this week we’ve brought you that interview with a huge thank you to Dylis for her permission to share this with you. If you’re looking for some inspiration and direction about how you might stand out in a “sea of sameness” (just like a purple cow would in a field full of black and white cows) then CLICK HERE to listen to the session with yours truly.
Until next time
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions