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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
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Have you had an influx of new customers lately? Are they knocking your door down? Are your phones ringing off the hook with new business? No? Well, let me ask you. How happy are your customers? You… Read More

Author: Marie Cross
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Apologies for the wanton sexism, but I couldn’t resist the title! On the occasions I have been into sales-focused Contact Centres, it has often crossed my mind to ask why everyone is sitting down all… Read More

Author: Marie Cross
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No, I’m not talking about myself although us “five-foot-somethings” are useful and effective little people! I’m thinking something more along the lines of the Tesco related strapline of ‘Every Little… Read More

Author: David
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I'm sure you've heard the old adage that says "What if I train my people and they all leave?" to which the tried and tested response is always "What if you don't and they stay!".  It serves as a remi… Read More

Author: Marie Cross
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If I had a pound for every time I have heard someone who has never worked with FIT say that training doesn’t work, I’d be a very rich woman! You see, it seems that for years, training has been approa… Read More

Author:
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We're delighted to announce that FIT has become an approved reseller of the Phonecoach range of telephone role-playing equipment. Role-play is a vital ingredient in upskilling your frontline call-han… Read More

Author: Marie Cross
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Online Self Help options are increasingly common place in todays customer service mix – new channels and platforms offer greater opportunities for customers to transact business with us quickly and ef… Read More

Author: David
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You know what we’re all about here at FIT – we’re passionate (some say obsessed) about peoples’ potential!  Our team of talented consultants have all truly walked their talk, from entry level upwards … Read More

Author: David
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At the ripe old age of 53, I’m old enough to have experienced many “boom and bust” periods in the UK economy – house price rises and crashes, stock and share indexes up and down like a brides nightie,… Read More

Author: Marie Cross
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OK, I appreciate we haven’t all had a good experience of our future talent pool of leaders, movers and shakers in the guise of a young intern or apprentice of late, although I’m about to prove you can… Read More

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