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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

On Monday 4th January 2016, at the start of a brand New Year, the FIT Team moved into their brand new, fresh-as-a-daisy offices in Lordswood, Kent.New desks, new chairs, new desktops, new office suppl… Read More

Author: Marie Cross
Category:

Senior management do not always connect their vision with the output of their frontline operations when it comes to customer service training and people development, yet the people on the frontline ar… Read More

Author: Marie Cross
Category:

It’s a sad fact that the happiness of staff often takes second place to the organisation’s demand for results. We need a committed and resilient workforce – people who have the ability to cope with ev… Read More

Author: Marie Cross
Category:

The way you engage with your customers and prospects is crucial in delivering a remarkable customer service experience and creating customer loyalty. It’s a tough marketplace out there and customers a… Read More

Author: Marie Cross
Category:

I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all began with Fish: A Remarkable Way to Boost Morale and Imp… Read More

Author: Marie Cross
Category:

You may well find that you have staff who are competent on the phone with customers, but that they’re conversing in a way that doesn’t fit with your values. This often happens when staff have been in … Read More

Author:
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What’s the most important factor in your business? Now that’s a question. Is it… …your staff? …your location? …your customers? I bet you’re wondering what the right answer is aren’t you? Well, yo… Read More

Author: Marie Cross
Category:

If you’re going to make any investment in people development and training for your staff, you need to measure the resulting value, otherwise you can’t manage it. There are numerous ways to do this, in… Read More

Author: Marie Cross
Category:

Firstly, from all the FIT team, we wish you a very happy and prosperous new year.  As we look ahead into 2015 and begin to draw up our plans for the year we thought it appropriate to refresh our minds… Read More

Author: Marie Cross
Category:

You’ve got to nourish and nurture your people in order to keep them! There’s a lifespan for every role in business, including customer service. Although we know it’s inevitable that staff will eventua… Read More

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