• South East 01622 761321
  • North West 01978 600105
  • South West 0118 4300150
  • North East 0191 6660108
  • Midlands 0121 4050510
Call back

Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Recruiting customer service staff presents several unique challenges. More than anything else, customer service staff need to be a good fit with the organisation – there cannot be a divide between tho… Read More

Author: Marie Cross
Category:

Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call?  If you haven't we've added a link below and, whilst this should bring a smile to your face, we coul… Read More

Author: Marie Cross
Category:

It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service setting is the key to going the extra mile for cli… Read More

Author: Marie Cross
Category:

Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume employee motivation will be maintained. They need to be out there… Read More

Author: Marie Cross
Category:

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such emplo… Read More

Author: Marie Cross
Category:

Prepare to cringe with affectionate approval! I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me. Crescendos of emotional music and a final much-anticipated kiss… Read More

Author: Marie Cross
Category:

How are the price wars going in the high street near you? You’ve probably seen Topshop, H&M and Zara going at it hammer and tongs with window displays of late, although I bet you’ve never seen an… Read More

Author: Marie Cross
Category:

Creating a unique selling point for your business can be a tough challenge - unless of course you’re Richard Branson! After all, it is the force that drives your business. A great USP will radically … Read More

Author: Marie Cross
Category:

So I was reading about this new online craze a while back that had me seriously scratching my head. It’s called ‘Punch 4 Punch’, and it basically involves two people being videoed taking it in turns … Read More

Author: Marie Cross
Category:

Something very exciting is happening – did you read about it the other week? A new type of car……..not just a new shape or model. A self-driving car! Now, I know what you’re thinking……yeah sure, it’… Read More

Get this feed  
First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Call Training Resource Centre

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

Tell Me More!

Here's just a few of the clients we've helped...