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Is this a peek into the future of customer service?

Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call?  If you haven't we've added a link below and, whilst this should bring a… https://calltraining.co.uk/latestnews/2014/11/peek-future-customer-service/

Is this a peek into the future of customer service?

Have you seen the Facebook video of the 4 year old boy acting out an inbound customer service call?  If you haven't we've added a link below and, whilst this should bring a… https://calltraining.co.uk/home-new/latestnews/2014/11/peek-future-customer-service/

Why meaningful goals are key

It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service setting is the key to… https://calltraining.co.uk/home-new/latestnews/2014/11/why-meaningful-goals-are-key/

Why meaningful goals are key

It’s important to have goals and targets – in business and in life – and setting meaningful Key Performance Indicators (KPIs) in the customer service setting is the key to… https://calltraining.co.uk/latestnews/2014/11/why-meaningful-goals-are-key/

Combine training with leadership to inspire your staff

Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume employee motivation will be… https://calltraining.co.uk/latestnews/2014/11/combine-training-leadership/

Combine training with leadership to inspire your staff

Team leaders need to take an active part in maintaining morale – it’s not enough for them to remain isolated at their desks and assume employee motivation will be… https://calltraining.co.uk/home-new/latestnews/2014/11/combine-training-leadership/

Avoiding burnout amongst frontline staff

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re… https://calltraining.co.uk/latestnews/2014/11/avoiding-burnout-amongst-frontline-staff/

Avoiding burnout amongst frontline staff

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re… https://calltraining.co.uk/home-new/latestnews/2014/11/avoiding-burnout-amongst-frontline-staff/

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