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Introducing the FISH! philosophy into your contact centre

I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all began with Fish: A Remarkable… https://calltraining.co.uk/home-new/latestnews/2015/02/introducing-fish-philosophy-your-contact-centre/

Introducing the FISH! philosophy into your contact centre

I’m a Piscean, so maybe that’s why I have a particular soft spot for the FISH! Philosophy and its approach to customer satisfaction, which all began with Fish: A Remarkable… https://calltraining.co.uk/latestnews/2015/02/introducing-fish-philosophy-your-contact-centre/

Why your brand ambassadors need to be out on the front line

You may well find that you have staff who are competent on the phone with customers, but that they’re conversing in a way that doesn’t fit with your values. This often… https://calltraining.co.uk/home-new/latestnews/2015/02/why-your-brand-ambassadors-need-be-out-front-line/

Why your brand ambassadors need to be out on the front line

You may well find that you have staff who are competent on the phone with customers, but that they’re conversing in a way that doesn’t fit with your values. This often… https://calltraining.co.uk/latestnews/2015/02/why-your-brand-ambassadors-need-be-out-front-line/

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