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I'm Tearing My Hair Out!

I’ve just been on hold to the tax office for the last thirty five minutes and I have been inspired to write a blog.  I know that my “call is important” to them and that “all… https://calltraining.co.uk/latestnews/2016/03/im-tearing-my-hair-out/

CEO - Clueless Executive Officer!

I’ve just read a very interesting report by the Institute of Customer Service that claims CEO’s just haven’t the foggiest when it comes to what customers want.  Worse still,… https://calltraining.co.uk/latestnews/2016/03/ceo-clueless-executive-officer/

7 Fantastic Resources for Customer Service Trainers

This week we’ve decided to rest our typing fingers and invited our very good friends at PhoneCoach (www.phonecoach.com) to reach out to our readers with a few gold nuggets… https://calltraining.co.uk/latestnews/2016/03/7-fantastic-resources-customer-service-trainers/

Well That's Just Rude!

During our travels we come across a lot of examples of outstanding customer service – so it always comes as something of a disappointment when we discover others (thankfully… https://calltraining.co.uk/latestnews/2016/03/well-s-just-rude/

Are You A Fool?

“Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” (Otto Von Bismark) I love this quote and it’s so true, especially in the… https://calltraining.co.uk/latestnews/2016/03/are-you-fool/

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