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Developing your people to enhance your customers experience
Key highlights of the focus for call and contact centres in 2018
Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a… https://calltraining.co.uk/latestnews/2018/12/what-contact-centres-are-doing-2018/
Hoover dishwasher and poor customer service
It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times.
This is our… https://calltraining.co.uk/latestnews/2018/12/dishes-wont-wash-themselves/
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