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Developing your people to enhance your customers experience
Your frontline staff need to be equipped with the knowledge, skills and behaviours that enable them to be true brand ambassadors for your organisation.
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya Angelou
How do your customers feel once… https://calltraining.co.uk/latestnews/2019/04/seven-ways-develop-true-brand-ambassadors-most-companies-arent-doing/
First Impression Training set out to stimulate every sense throughout the learning experience, to ensure every learner gets the maximum benefit from it. Accelerated Learning
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning… https://calltraining.co.uk/latestnews/2019/04/we-love-accelerated-learning/
9 things you (may) say to really annoy your customers
“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you… https://calltraining.co.uk/latestnews/2019/04/calm-down-madam-screaming-me-wont-help/
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