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Developing your people to enhance your customers experience
Does grammar really matter when writing emails, letters, blogs etc? Do you recognise the power of your written communication on your business brand?
I’ve always been a stickler for good grammar. I loved English Language at school - it was my favourite subject. I did really well at it too – I got A+ in my O’ Levels (OK,… https://calltraining.co.uk/latestnews/2019/06/mind-your-ps-and-qs-please/
Time to develop your own regular share of happiness.
Because he certainly had his fair share of happiness, or so the song goes….
Happiness, happiness, the greatest gift that I possess I thank the Lord that I've been blessed… https://calltraining.co.uk/latestnews/2019/06/ken-dodd-must-have-been-bhutanese/
Other peoples’ bad attitudes can have a massive impact on our own behaviour, actions and outcomes, so there is value in taking control of these situations and developing a workable coping strategy for dealing with them.
Who remembers Johnny Mercer and the Pied Pipers?
Well for the purposes of this article I'm going to quote the first verse lyrics from the man who… https://calltraining.co.uk/latestnews/2019/06/johnny-mercer-knew-how-stay-positive/
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