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State of our nation - and Brexit isn't to blame!

A personal view on the state of customer experience in UK today
Having had a few really positive and vibrant weeks, both professionally and personally, I’ve been brought down with a super huge bang these last couple of days, while… https://calltraining.co.uk/latestnews/2019/10/state-our-nation-and-brexit-isnt-blame/

Silence is golden - until the winners are announced

Ant & Dec shared the fact that anxiety and depression in children has almost doubled over the last 10 years. 1 in 10 children and 1 in 4 adults experience mental illness; men are 3 times as likely to die by suicide than women in UK; the rate is 4 times hi…
During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental… https://calltraining.co.uk/latestnews/2019/10/silence-golden-until-winners-are-announced/

Poetry in Motion

Apparently, poems can help people to express thoughts and emotions, in clever and relatable ways, referred to by Anthologist Ana Sampson as a ‘digital detox’
Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it comes to managing… https://calltraining.co.uk/latestnews/2019/10/poetry-motion/

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