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What do Dragons, Boxing and Boris have in common?

Who you hang around with matters and this week we've hung around with some of the best including Deborah Meaden, Fiona Bruce and Frank Bruno....or rather, they got to hang out with the FIT team!
I’ve mingled with them all this last week, albeit in a roundabout way – apart from a dragon that is, because I properly mingled with one of those this week…. Firstly, we… https://calltraining.co.uk/latestnews/2019/11/what-do-dragons-boxing-and-boris-have-common/

How emotionally FIT and healthy are your staff?

how much emphasis customer service leaders and managers place on the experiences and welfare of their frontline staff in the quest to improve customer experience
I read a fascinating paper recently from Puzzell (www.puzzell.com) who conducted a survey focusing on how much emphasis customer service leaders and managers place on the… https://calltraining.co.uk/latestnews/2019/11/how-emotionally-fit-and-healthy-are-your-staff/

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