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Developing your people to enhance your customers experience

Give your business the competitive edge

CLAIM YOUR FREE SUCCESS BLUEPRINTS and help YOUR business get that one step ahead of your competition!

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Hi! I’m Marie Cross, Training Director here at First Impression Training. I’ve spent my entire working life within the customer service and telesales environment, working with many frontline operations in some of the biggest call and contact centres in the UK, helping them to stay on track, keep positive and remain motivated to succeed.

Now I want to share that knowledge, experience and insight - so I’ve put together a collection of fantastic easy-to-follow business guides to help YOU too! 

Simply click on the blueprint you'd like to download, enter your name and email address and hey presto!...it'll be on its way to your inbox.

Your Success Blueprints

FIT 7 success tips
7 Super Secrets of Remarkable Customer Service

Find out how to create world class customer service in your business that will have your clients coming back time and time again

First Impressions training Free Resources
Double your appointments in just 15 minutes...

...by using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Telesales Teams & Customer Service Teams

Blueprint

FIT TIPS TO SPRING CLEAN YOUR MIND

"Find out our super secrets for getting your mind spring cleaned and ready for success - in both business and life!"

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FIT TIPS TO SPRING CLEAN YOUR MIND

"Find out our super secrets for getting your mind spring cleaned and ready for success - in both business and life!"

Blueprint

FIT TIPS FOR STAYING POSITIVE

"The benefits of staying positive and keeping on track in today’s busy frontline operation!”

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FIT TIPS FOR STAYING POSITIVE

"The benefits of staying positive and keeping on track in today’s busy frontline operation!”

Blueprint

FIT TIPS FOR BUILDING RAPPORT & RELATIONSHIPS

“How to build rapport and profitable relationships with prospects and customers!”

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FIT TIPS FOR BUILDING RAPPORT & RELATIONSHIPS

“How to build rapport and profitable relationships with prospects and customers!”

Blueprint

FIT TIPS FOR DEALING WITH DIFFICULT SITUATIONS

“Discover the top ways to effectively managing difficult situations and tricky customers!”

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FIT TIPS FOR DEALING WITH DIFFICULT SITUATIONS

“Discover the top ways to effectively managing difficult situations and tricky customers!”

Blueprint

FIT TIPS FOR INFLUENCING THE WIN-WIN

“Looking to get people onside and influence a win-win outcome!”

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FIT TIPS FOR INFLUENCING THE WIN-WIN

“Looking to get people onside and influence a win-win outcome!”

Blueprint

FIT TIPS FOR ACTIVE LISTENING

“Developing 1 of the 4 key communication skills – and the most vital of ingredients in the recipe of success!”

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FIT TIPS FOR ACTIVE LISTENING

“Developing 1 of the 4 key communication skills – and the most vital of ingredients in the recipe of success!”

Blueprint

FIT TIPS FOR EFFECTIVE E-COMMUNICATION

“Find out how to master effective email communication – understanding Netiquette!”

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FIT TIPS FOR EFFECTIVE E-COMMUNICATION

“Find out how to master effective email communication – understanding Netiquette!”

Blueprint

FIT TIPS FROM THE MASTERS OF MOTIVATION

“Get the super secrets from the Masters of Motivation – quotes to inspire you!”

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FIT TIPS FROM THE MASTERS OF MOTIVATION

“Get the super secrets from the Masters of Motivation – quotes to inspire you!”

Team Leaders/ Trainers & Coaches

Blueprint

FIT TIPS FOR CREATING ENERGY & MOTIVATION

“Get the top secrets for maintaining motivation and energy in a busy frontline operation!”

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FIT TIPS FOR CREATING ENERGY & MOTIVATION

“Get the top secrets for maintaining motivation and energy in a busy frontline operation!”

Blueprint

FIT TIPS FOR ACTIVE LEARNING & SELF-DEVELOPMENT

“10 super secrets for active learning and self development – learning to ‘big-up’ the only true USP in both business and life!

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FIT TIPS FOR ACTIVE LEARNING & SELF-DEVELOPMENT

“10 super secrets for active learning and self development – learning to ‘big-up’ the only true USP in both business and life!

Blueprint

FIT TIPS FOR EFFECTIVE TEAMWORK

“Super secrets for developing a great team spirit and encouraging effective teamwork!”

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FIT TIPS FOR EFFECTIVE TEAMWORK

“Super secrets for developing a great team spirit and encouraging effective teamwork!”

Blueprint

FIT TIPS FOR LEGENDARY LEADERSHIP

“ Get your super secrets to becoming a legendary leader and how to create smart followers!”

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FIT TIPS FOR LEGENDARY LEADERSHIP

“ Get your super secrets to becoming a legendary leader and how to create smart followers!”

Here's just a few of the clients we've helped...