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Developing your people to enhance your customers experience


Training solutions designed to keep your customers focused on you, by focusing your people on your customers!

We’ll help you build positive customer relationships, enhance employee engagement and ensure your Brand Ambassadors deliver remarkable customer service & achieve outstanding sales performance every time 


7 Super Secrets of Remarkable Customer Service

First Impression Training (also known as FIT) specialise in developing the hidden gifts and talents of your frontline customer service and telesales teams, through tailor made learning & development solutions designed to enhance your customers’ experience.

Whether your team is just a handful of sales or customer service specialists or a 500+ seat call centre or multi-media contact centre operation, our innovative solutions will provide your people with the skills, techniques and behaviours guaranteed to enhance customer perception of your service.

headset.jpgDo you want to...

  • ...build a new telesales team or customer service centre from scratch into a high performing operation?
  • ...re-energise the performance of your existing inbound or outbound telesales team to achieve better results?
  • ...positively influence the behaviours of your people to become the truly memorable voice of your brand?
  • ...enjoy sustainable returns on your training investment?

If you answered yes to any of these questions, then take a look below and click on your area of interest, because we can help you develop your people to deliver where it counts – to the bottom line!

We can help you make positive, sustainable change in the
following areas of your business:

Customer Service Teams

Empower your people to deliver great customer service and become true Brand Ambassadors on your frontline

Customer Service Team Training

Telesales Teams

Enhance the skills, behaviours and performance of your inbound or outbound telesales teams

Telesales Team Training

Team Leaders

Develop your Team Leaders & Managers to become the driving force in your frontline operation

Team Leader Training

Trainers & Coaches

Build on the knowledge and skills of your Trainers & Coaches to guarantee your long-term success and return on investment.

Trainers and Coaches solutions

First Impressions training Free Resources
Simply fill in your details to claim your Telesales Success Blueprints...

The FIT Success Blueprints are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

“This was an excellent course that was motivational and inspiring.  It was good to see different approaches and new ways to train and has given me lots of new ideas and skills to take back to the training room.  Good to be a delegate for a change!”

SB, Learning & Development Consultant HQ

AXA PLC, Bristol

"FIT showed us the importance of coaching when it comes to embedding new skills and changing behaviour - this was the critical success factor for our programme and without it we would not have achieved our goals.  We were also so impressed with their energy we will be inviting FIT back!"

DS, UK Training Manager

OOCL, Ipswich

"Excellent Trainers who made the learning fun, enjoyable and gave real examples to back up their excellent theory. I have learned skills to use in both work and personal life – thank you!”

LH, Service Manager

Aviva Healthcare, Sheffield

“Best training workshop I’ve attended and would recommend it to others. Trainers were excellent – very friendly, made everyone feel at ease and made the workshop really interesting and interactive. Wouldn’t change anything – just to say, thank you and keep up the excellent work!”

TF, Receptionist

 BACP, Leicestershire

“Very lively, interesting and informative. Fact it was so interactive kept our interest levels high. Also, the fact that FIT make communication easy on a personal level, there was good connection between the team as a result – thank you for all your efforts!”

FR, Service Engineer,

Duplo International, Addlestone, Surrey

“Most enjoyable training I’ve ever had! Great feeling of achievement at the end, compared to general customer care training I’ve had in the past, especially as it was tailor-made for working in our specific department”

SA, Customer Services Assistant

Northwick Park Hospitals NHS Trust, Harrow

“Trainers were very engaging and made the training interesting – made me think how little changes in my calls can make big differences to callers”

JH, Screening Officer

NHS Trust, BCSP, Nottingham

“Excellent workshop – encompassed both general telephone skills & our specific requirements. Course involved staff of varying experience with respect to taking telephone calls and it seems as though everyone involved took away some new ideas and techniques that they were willing to try out in their day to day roles”

PM, Client Manager

MNPA, Leatherhead

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Our Service

We work to a set of key
principles which underpin
our training solutions and always aim to deliver on the same set of promises for each of our valued customers. The FIT Service Guarantee is summarised as follows.

Find Out More


Latest News

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Finalists - Customer Service Training Programme of the Year 2015

We're hiring...

Awesome opportunity to join the FIT team and become a key contributor to the next stage of our growth!

Meet the FIT team

Marie CrossDavid CrossMaggie ColmanMandy RossiDee Canoteam-img-susie.jpg

View All Team

Here's just a few of the clients we've helped...