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Developing your people to enhance your customers experience

Marie Cross Call Training Expert

Call Training

Training solutions designed to keep your customers focused on you, by focusing your people on your customers!

We’ll help you build positive customer relationships, enhance employee engagement and ensure your Brand Ambassadors deliver remarkable customer service & achieve outstanding sales performance every time 


7 Super Secrets of Remarkable Customer Service

This special guide will help you transform your frontline staff into true brand ambassadors who astonish your clients with the excellent service they deliver.

First Impression Training (also known as FIT) specialise in developing the hidden gifts and talents of your frontline customer service and telesales teams, through tailor made learning & development solutions designed to enhance your customers’ experience.

Whether your team is just a handful of sales or customer service specialists or a 500+ seat call centre or multi-media contact centre operation, our innovative solutions will provide your people with the skills, techniques and behaviours guaranteed to enhance customer perception of your service.

headset.jpgDo you want to...

  • a new telesales team or customer service centre from scratch into a high performing operation?
  • the performance of your existing inbound or outbound telesales team to achieve better results?
  • ...positively influence the behaviours of your people to become the truly memorable voice of your brand?
  • ...enjoy sustainable returns on your training investment?

If you answered yes to any of these questions, then take a look below and click on your area of interest, because we can help you develop your people to deliver where it counts – to the bottom line!

First Impressions training Free Resources
Double your appointments in just 15 minutes... using the 7 simple steps in this very special action plan designed to get you more meetings by phone. Get your FREE copy and create your very own outbound call recipe for success.

Great News For Small Business Owners

84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

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We can help you make positive, sustainable change in the 
following areas of your business:

Customer Service Training

Customer Service Teams

Empower your people to deliver great customer service and become true Brand Ambassadors on your frontline

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Telesales Training

Telesales Teams

Enhance the skills, behaviours and performance of your inbound or outbound telesales teams

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Customer Service Training

Team Leaders

Develop your Team Leaders & Managers to become the driving force in your frontline operation

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Customer Service Training

Trainers & Coaches

Build on the knowledge and skills of your Trainers & Coaches to guarantee your long-term success and return on investment

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Our Service

We work to a set of key
principles which underpin
our training solutions and always aim to deliver on the same set of promises for each of our valued customers. The FIT Service Guarantee is summarised as follows.

Find Out More


Latest News

View all news

FIT win Gold at UK Business Awards

Marie Cross enters list of Top 25 CX Influencers

For the first time and straight in at number 14

Meet the FIT team

Marie Crossteam-img-david.jpgMaggie ColmanMandy RossiDee CanoLyn

Here's just a few of the clients we've helped...