First Impression Training (also known as FIT) specialise in developing the hidden gifts and talents of your frontline customer service and telesales teams, through tailor made learning & development solutions designed to enhance your customers’ experience.

Whether your team is just a handful of sales or customer service specialists or a 500+ seat call centre or multi-media contact centre operation, our innovative solutions will provide your people with the skills, techniques and behaviours guaranteed to enhance customer perception of your service.

Do you want to...

• ...build a new telesales team or customer service centre from scratch into a high performing operation?
• ...re-energise the performance of your existing inbound or outbound telesales team to achieve better results?
• ...positively influence the behaviours of your people to become the truly memorable voice of your brand?
• ...enjoy sustainable returns on your training investment?

If you answered yes to any of these questions, then take a look below and click on your area of interest, because we can help you develop your people to deliver where it counts – to the bottom line!