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Developing your people to enhance your customers experience

Latest News

FIT win in 2016 UK Corporate Excellence Awards

First Impression Training Ltd has been named a winner in Wealth & Finance International’s UK Corporate Excellence Awards 2016.

FIT recognised for training excellence at ECCCSA 2015

The FIT team have been shortlisted as finalists within the 2015 European Contact Centre and Customer Service Awards (ECCCSA).

FIT helps Legal & General to award success

First Impression Training are celebrating with our client, Legal & General, after they won the coveted Insurer Claims Initiative of the Year category at the Insurance Times Awards (Tuesday 2 December…

Entrepreneur of The Month September 2013

Customer service training specialist, Marie Cross of Maidstone, was named National Entrepreneur of the Month in August 2013 by Nigel Botterill, Founder of the Entrepreneurs Circle, after enjoying her…

“7 Super Secrets of Remarkable Customer Service: How to Develop True Brand Ambassadors on your Frontline”……… have you claimed your FREE hard-copy yet?

We’re on a bit of a roll with our new FREE guide - plugging it here, there and everywhere! We’re bound to say this (because Marie wrote it!) and it really is a handy little guide for Frontline…

Do Men or Women make the Best Leaders? Article published by BusinessZone.co.uk – Dec 2012

A fascinating study by Talent Innovations has proved that John Gray, author of the 1992 bestseller “Men are from Mars, Women are from Venus” was indeed correct - there are fundamental differences…

Valentine’s Day 14th February 2013 - First Impression Training celebrate their 12th birthday!

It hardly seems possible – that a husband and wife should not only live together 24/7 but work together 24/7 too – and for a dozen years to boot! While we may have a lot to celebrate and be proud of…

First Impression Training is quoted as being a “Success Story” in January 2013

We all know the old adage that when times get tough, the tough get going – and that’s exactly what we’ve done here at First Impression Training!

Marie is awarded Entrepreneur of the Month (County of Kent) for February 2013

Feeling very proud and puff-chested (for the second time since joining Nigel Botterill’s Entrepreneurs Circle in 2011) to have been awarded this prestigious award for all the great stuff we’ve been…

First Impression Training has another “Success Story” to read about in Nigel Botterill’s Entrepreneurs Circle

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First Impressions training Free Resources
Simply fill in your details to claim your 12 Success Blueprints…..

There are 12 Success Blueprints – FIT bulletins that are jam-packed with practical, quick and easy hints, tips and ideas to help you stay on track, keep positive and remain motivated to succeed right there on the frontline!

Here's just a few of the clients we've helped...