FIT BITS

During last week’s final of Britain’s Got Talent: The Champions, presenters Anthony McPartlin and Declan Donnelly suddenly silenced the proceedings to introduce ITV’s mental wellness campaign, created… Read More

Yesterday was National Poetry Day and BBC Breakfast trumped again in the ‘fascinating’ ratings with their feature on the power of rhythmic prose when it comes to managing stress, anxiety and even depr… Read More

It’s a short week for me this week, so this week’s post is going to follow suit… I guess I’m not the only one feeling a little deflated right now with the very sad news about the demise of our belove… Read More

Image consultancy Colour Me Beautiful were the first in line back in the 1970s to teach business leaders a thing or two about how to dress to impress in the world of work. I was so fortunate to have w… Read More

So, this week I came across a fascinating article by Steve Morrell of Contact Babel about the ‘perennial millennial customer service dilemma’ as he put it. In his White Paper, Steve articulately expla… Read More

Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the 'muscle building' part of the brain and it’s at work throughout life, where connections within the brain become st… Read More

Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At the time Forrester research (www.forrester.com) indicated that the … Read More

Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of companies from across the pond delivering remarkabl… Read More

There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one such thing! I was taught from the early days of my career that the only … Read More

Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking inbox and this week was no exception… Check out … Read More