FIT BITS

I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple improvements within their daily sales a… Read More

A colleague of mine recently attended a Mastermind meeting - a regular get together he has (just like I have with my Mastermind Group at the Entrepreneurs Circle in Birmingham), except his meetings ar… Read More

Ever had one of those “crossroads” moments – I don’t mean the Midlands Motel type with Meg Mortimer, Benny and Sandy delivering rubbish dialogue against an even worse background set (remember how the … Read More

I’ve just read a report that focused on how the need for speed is a key driver in the ever-changing face of the customer service game. According to Forrester research (www.forrester.com), 73% of peop… Read More

Last week we identified some of the customer service challenges we all face as technology advances, interactive and automated platforms increase and improve and our customers expectations are raised e… Read More

Given the nature of what we do for a living it’ll come as no surprise to learn that we receive a lot of sales and service related blogs, articles and other information sources announcing how the world… Read More

If you’re a regular reader of our posts you’ll know that we often talk about the essential need to improve customer loyalty to ensure they keep coming back and spending money with you time and time ag… Read More

Have you had an influx of new customers lately? Are they knocking your door down? Are your phones ringing off the hook with new business? No? Well, let me ask you. How happy are your customers? You… Read More

Apologies for the wanton sexism, but I couldn’t resist the title! On the occasions I have been into sales-focused Contact Centres, it has often crossed my mind to ask why everyone is sitting down all… Read More

No, I’m not talking about myself although us “five-foot-somethings” are useful and effective little people! I’m thinking something more along the lines of the Tesco related strapline of ‘Every Little… Read More