FIT BITS

We’re feeling incredibly emotional this morning, in more ways than one, although all of these emotions are happy and positive ones because….. 18 years ago on 14th Feb 2001, we launched our beautiful … Read More

Last week I enjoyed a fantastic day of learning & insight & sharing thoughts & ideas about what makes for a remarkable customer experience, with other “OCD’ers” (customer experience extrem… Read More

Those very clever people at Call Centre Helper have just produced a fascinating report following a survey amongst 350 contact centre professionals - the aim is to capture a snapshot of exactly what co… Read More

It’s not very often that I feel the need to “call-out” individual organisations for their poor efforts around customer journey but this is one of those times. This is our personal story so I can vouc… Read More

The summer’s over, nights are drawing-in and Autumn is in the air – it’s that time of the year when we all need to quickly reflect on what we’ve achieved so far this year and refocus on what remains t… Read More

When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in the customer journey should service be “delivered” to our … Read More

Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s a member of our entrepreneurs group (that’s … Read More

Our beloved NHS receives a lot of negative press these days primarily around it’s failures to deliver adequate primary services, reduced care in key health areas such as mental health, increasing wait… Read More

I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my well-being practice (NLP4Teens t/a Teen Therapy Kent) and my plans to grow t… Read More

I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many… Read More