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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of companies from across the pond delivering remarkabl… Read More

Author: Marie Cross
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There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one such thing! I was taught from the early days of my career that the only … Read More

Author: Marie Cross
Category:

Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking inbox and this week was no exception… Check out … Read More

Author: Marie Cross
Category:

WOW! What incredibly glorious weather we’ve had this week, with temperatures skyrocketing to their highest on record in the UK – and the sun has been well and truly shining down on First Impression Tr… Read More

Author: Marie Cross
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I want to be totally honest with you this week - because you know how important that value is to me and my business. I’ve struggled a little these last couple of months. Not on the outside, obviously.… Read More

Author: Marie Cross
Category:

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such emplo… Read More

Author: Marie Cross
Category:

I’ve always been a stickler for good grammar. I loved English Language at school - it was my favourite subject. I did really well at it too – I got A+ in my O’ Levels (OK, so I’m proving my age) and i… Read More

Author: Marie Cross
Category:

Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possessI thank the Lord that I've been blessedWith more than my share of hap… Read More

Author: Marie Cross
Category:

Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I'm going to quote the first verse lyrics from the man who wrote this true classic called Ac-C… Read More

Author:
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Statistics about Statistics • 73.6% of all statistics are made up• 56.7% of all statistics have added a decimal point to appear more plausible• 30% of all statistics do not correspond to each other •… Read More

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