FIT BITS

When is Customer Service appropriate? I appreciate this may sound like a silly question so, to qualify it a little further… at what stage in the customer journey should service be “delivered” to our … Read More

Our accountant is part of a rare group of financial experts who actually understand the challenges and tribulations of small business owners like me. He’s a member of our entrepreneurs group (that’s … Read More

Our beloved NHS receives a lot of negative press these days primarily around it’s failures to deliver adequate primary services, reduced care in key health areas such as mental health, increasing wait… Read More

I recently had coffee with a girlfriend who I hadn’t seen for a long while – and told her about my exciting venture with my well-being practice (NLP4Teens t/a Teen Therapy Kent) and my plans to grow t… Read More

I’m writing this week’s FIT Bits on the evening of Valentine’s Day – sitting on my lonesome in the office, feeling very sorry for myself and a little unloved to say the least. My husband (who, as many… Read More

You know the mistake many businesses make is that they take their best customer service representative, or telesales executive, and they promote them to team leader because they've done such a great j… Read More

I’m a big fan of Colin Shaw (Founder & CEO of Beyond Philosophy) and I can’t think of a single article he’s written or blog he’s posted where I haven’t silently screamed (in excitement not anger y… Read More

Being a brand ambassador means you have to take full responsibility, accountability and ownership for everything that you say and do on behalf of the company you represent. This means having to take t… Read More

In case you didn’t know your attitude to everything that happens in your personal, professional and emotional world is the foundation upon which your success is built. In the customer service environ… Read More

I’ve been on the speaking circuit of late and thoroughly enjoying addressing large audiences to help them better understand how to implement those small, simple improvements within their daily sales a… Read More