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Developing your people to enhance your customers experience

Role Reversal - could it work for you?


Marie Cross

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We’re no strangers to seeing animals do some fairly bizarre things, like this bear strolling through a New Jersey neighbourhood on two feet - likely in an attempt to disguise itself as a human to avoid being shot!

But when it comes to animal ingenuity, these photos of a dog riding a Segway surely take first place?

Check it out here: http://metro.co.uk/2014/08/08/dog-walking-his-human-while-riding-a-segway-will-blow-your-mind-4825703/

Of course, if your ‘man’s-best-friend’ is YOUR best friend, AND you know how much fun riding a Segway is, then this won’t surprise you one bit… but to an outsider, this role reversal is a little scary wouldn’t you agree?

What next, canine taxi-drivers? Are we headed for a Pedigree-fuelled dystopia, destined for perpetual games of ‘human-fetch’ in retaliation for years of throwing tennis balls into the long grass?

Hopefully not! Although we reckon role-reversal must be a great way to understand someone else’s position—especially if two different parties are struggling to come to an agreement over something.

What role-reversals might be helpful to set up within YOUR business today – if only to settle the argument of who gets the Segway and who has to pick up their own pace during the morning walk!? 

Have a great week – and keep FIT! 

FIT Tip of the week

Remember - We are all better than we know – if only we can be brought to realise this then the possibilities are simply endless!


Cross Marie


Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!

Hello...I'm Marie Cross!

Marie Cross

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