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Developing your people to enhance your customers experience

Happily Ever After


Marie Cross

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Prepare to cringe with affectionate approval!

I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me.

Crescendos of emotional music and a final much-anticipated kiss really make a film for me. I’m just a complete romantic at heart!

The other week I came across a story that made me feel all warm and fuzzy inside (hang on tight for an outrageously important business lesson!)

In a superior display of affection, a landscape gardener in Renfrewshire pulled off the ultimate proposal.

Andy Cameron and Kayleigh Hawthorn met at the hotel they both work for - Andy as a landscape contractor, Kayleigh as a receptionist.

Whilst Kayleigh was at work, Andy sent her a text asking her to check that he hadn’t missed out any patches on the front lawn (a sackable offence, probably).

When Kayleigh swept open the curtains, she was greeted with a freshly cut lawn brandishing the words ‘MARRY ME?’

(Luckily she did say yes)

Well done, Andy – increasing expectations from those being proposed to across the globe I’m sure!

I can feel a business message brewing…

Andy’s fantastic display of utter adoration proves that going that extra mile really is worth it.

Refusing to conform to the norm and using his creative initiative blew Andy’s bride-to-be away!

Adopt this strategy in your business and you’re sure to reap the rewards! We all know that being a GEM (Going the Extra Mile) can be the gold we’re looking to mine and sow and reap and grow….

….and it’s finding ways  - no matter how small – to stand out from the crowd and separate ourselves from our competition that will be the real way to bag our bride and enjoy a happy ever after!

Andy – we salute you!

Take a look at the happy couple for yourself…

PS: The grass is definitely greener on Andy’s side! 

Have a great week – and keep FIT!

FIT Tip of the week

Remember – our dreams come in a size too big, so we ca grow into them!


Cross Marie


Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!

Hello...I'm Marie Cross!

Marie Cross

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