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Developing your people to enhance your customers experience
As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning experience, to ensure every learner gets the maximum benefit from it.
So our training rooms are set up in such a way that the 5 senses are used to maximum effect:
And here, to prove it, is the very clever Lizzie, a Travel Experience Specialist at CV Villas, having visited the Chill Table a few times during her FIT Training these last 2 weeks, completing THE world’s toughest puzzle challenge - the very FIRST person to do so in the FIT training room!
You can imagine just how many of Lizzie’s senses were stimulated when she completed this tough puzzle challenge and claimed her prize from the Bon-Bon Box!
This is Accelerated Learning (AL) at its absolute best - seeing our learners full of pride and joy and motivation to get back to their desks and accelerate their success in the Frontline, as a direct result of their AL experience in the training room.
As we always say folks, this stuff ain’t rocket science....develop your people to enhance your customers’ experience, by providing them with stimulating, motivational, fun and educational opportunities to become EVEN BETTER than they are already - and giving them training to become even more successful than they are already, within an AL setting, enables them to achieve exactly that.
Now go get those senses stimulated - and then see, hear, feel, taste and touch the success it brings to your frontline!
Until next time - keep FIT!
Marie has spent her entire working life within the frontline customer service and telesales environment - passionate about the industry, the people in it and their untapped potential! A highly respected and dynamic training professional and inspirational coach, she 'wakes and shakes' individuals to want to be better and achieve more!
...and I'd love to include you in our growing list of readers who are discovering new, practical ways to develop remarkable service in their call, contact and customer service centres.
If you'd like to receive regular updates on developing world class customer service in your contact centre then simply complete the form below, click the button and you'll receive a regular flow of ideas, hints, tips and techniques straight to your inbox.
Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.Appeal To Your Emotions