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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

The title above is a quote attributed to the prominent writer Anaïs Nin in 1961, this maxim was better articulated by the late great Stephen Covey in his best-selling book The 7 Habits of Highly Effec… Read More

Author: Marie Cross
Category:

There’s an old saying that goes “People will never rise above their own opinion of themselves and sadly, that opinion is usually rather low” Yet we can NEVER be more than we believe is possible, so w… Read More

Author: Marie Cross
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At times like this, though I’ve never actually experienced ‘times like this’ in my entire lifetime, it’s really important to be extra vigilant about who you hang around with. The brilliant motivation… Read More

Author: Marie Cross
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I normally reserve talking about the well renowned Change Curve (a model originally developed in the 1960s by Elisabeth Kubler-Ross to explain the grieving process) for our culture change projects – a… Read More

Author: Marie Cross
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Over the past few weeks, news of the spread of the corona virus has dominated the media and the messages have been rather bleak and scary, to say the least. They’re in our news feed; in our inbox; on … Read More

Author: Marie Cross
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Telephone sales and appointment setting remains one of the most productive and cost-effective methods of reaching new clients for many businesses – but only if you have properly trained people represe… Read More

Author: Marie Cross
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Here at FIT, we are all about helping you deliver world class customer service, so you can differentiate yourself from the competition. This week we are taking the word VALUE to a whole NEW LEVEL. I… Read More

Author: Marie Cross
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Were you aware that saying things like 'don't worry', 'bear with me' and 'sorry to keep you waiting' (all common phrases within frontline operations like yours) are setting you off on the wrong foot, … Read More

Author: Marie Cross
Category:

Well you know me - I like to start the New Year with a bang and what better way to grab your attention at the start of this new decade than talking about something properly controversial this week. T… Read More

Author: Marie Cross
Category:

There’s a wise old quote that’s resonated with me for a very long time during my career… “If you want to SEE progress, look backward.  If you want to SEEK progress, look forward” And actually, it’s … Read More

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