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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
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So, this week I came across a fascinating article by Steve Morrell of Contact Babel about the ‘perennial millennial customer service dilemma’ as he put it. In his White Paper, Steve articulately expla… Read More

Author: Marie Cross
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Well, it’s a kind of plastic – neuroplasticity to be precise. Neuroplasticity is the 'muscle building' part of the brain and it’s at work throughout life, where connections within the brain become st… Read More

Author: Marie Cross
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Back in 2017 we took a look at the need for speed as a key driver in achieving brand loyalty through great customer experiences. At the time Forrester research (www.forrester.com) indicated that the … Read More

Author: Marie Cross
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Well maybe not Trump himself, but his people have got something right for sure…. …and that’s the oodles of stories sprawled across the internet, of companies from across the pond delivering remarkabl… Read More

Author: Marie Cross
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There are a few things that you can never accuse me of being – and not being persistent (albeit annoyingly so at times) is one such thing! I was taught from the early days of my career that the only … Read More

Author: Marie Cross
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Call Centre Helper is one of my favourite online business magazines – every week it delivers at least one golden nugget to my mental business-thinking inbox and this week was no exception… Check out … Read More

Author: Marie Cross
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WOW! What incredibly glorious weather we’ve had this week, with temperatures skyrocketing to their highest on record in the UK – and the sun has been well and truly shining down on First Impression Tr… Read More

Author: Marie Cross
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I want to be totally honest with you this week - because you know how important that value is to me and my business. I’ve struggled a little these last couple of months. Not on the outside, obviously.… Read More

Author: Marie Cross
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Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such emplo… Read More

Author: Marie Cross
Category:

I’ve always been a stickler for good grammar. I loved English Language at school - it was my favourite subject. I did really well at it too – I got A+ in my O’ Levels (OK, so I’m proving my age) and i… Read More

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