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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such emplo… Read More

Author: Marie Cross
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I’ve always been a stickler for good grammar. I loved English Language at school - it was my favourite subject. I did really well at it too – I got A+ in my O’ Levels (OK, so I’m proving my age) and i… Read More

Author: Marie Cross
Category:

Because he certainly had his fair share of happiness, or so the song goes…. Happiness, happiness, the greatest gift that I possessI thank the Lord that I've been blessedWith more than my share of hap… Read More

Author: Marie Cross
Category:

Who remembers Johnny Mercer and the Pied Pipers? Anybody? Nobody? Well for the purposes of this article I'm going to quote the first verse lyrics from the man who wrote this true classic called Ac-C… Read More

Author:
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Statistics about Statistics • 73.6% of all statistics are made up• 56.7% of all statistics have added a decimal point to appear more plausible• 30% of all statistics do not correspond to each other •… Read More

Author: Marie Cross
Category:

“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya Angelou How do your customers feel once they’ve had an interaction with yo… Read More

Author: Marie Cross
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As our lovely clients know, we’re big fans of Accelerated Learning here at First Impression Training, so we set out to stimulate every sense throughout the learning experience, to ensure every learner… Read More

Author: Marie Cross
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“OK, calm down please Sir…. I’m new here…. my computer is on a go slow this morning…. and I don’t think I can sort that problem out anyway… I’m going to have to transfer you to another department…. so… Read More

Author: Marie Cross
Category:

Ok, I admit it – from time to time, I like to throw my weight around (there’s not much of me but I can pack a good punch when I’ve got something to shout about) and I guess this week’s mumblings may c… Read More

Author: Marie Cross
Category:

Ok, I’m going to self-indulge for a moment this week and I hope you stick with me, because this week’s blog really does have something for YOU too, if you just read on for the next 2 minutes or so.. … Read More

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