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Developing your people to enhance your customers experience

FIT BITS

Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross
Category:

Burnout is a common problem for frontline staff, especially when they have been in the same role for several years and know the job inside out, to the extent they’re operating on autopilot. Such emplo… Read More

Author: Marie Cross
Category:

Prepare to cringe with affectionate approval! I must confess I’m an absolute sucker for happy endings – it must be the Piscean in me. Crescendos of emotional music and a final much-anticipated kiss… Read More

Author: Marie Cross
Category:

How are the price wars going in the high street near you? You’ve probably seen Topshop, H&M and Zara going at it hammer and tongs with window displays of late, although I bet you’ve never seen an… Read More

Author: Marie Cross
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Creating a unique selling point for your business can be a tough challenge - unless of course you’re Richard Branson! After all, it is the force that drives your business. A great USP will radically … Read More

Author: Marie Cross
Category:

So I was reading about this new online craze a while back that had me seriously scratching my head. It’s called ‘Punch 4 Punch’, and it basically involves two people being videoed taking it in turns … Read More

Author: Marie Cross
Category:

Something very exciting is happening – did you read about it the other week? A new type of car……..not just a new shape or model. A self-driving car! Now, I know what you’re thinking……yeah sure, it’… Read More

Author: Marie Cross
Category:

I was browsing the news a while ago and among all the doom and gloom, there was one headline that really made me chuckle… “US police detain giant tortoise after brief chase” A brief chase?! Appare… Read More

Author: Marie Cross
Category:

One man from Warwickshire had a crazy idea that sprouted out of thin air… Stuart Kettel from Balsall Common, West Midlands decided to embark on a mission to push a Brussels sprout up Mount Snowdon us… Read More

Author: Marie Cross
Category:

Imagine if you could make your product more popular simply by adding something that hardly cost you anything and didn’t actually make the product any better? Now stop imagining - and start thinking. … Read More

Author: Marie Cross
Category:

When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers, family photos, maybe even a fancy model photo-shoot of… Read More

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