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Developing your people to enhance your customers experience


Find out how to get the very best out of yourself and your teams with some great, practical advice from the call training expert.

Author: Marie Cross

When you think of a treasured memory people like to have photographed, you may be thinking that there’s only so much you can do…pregnant mothers, family photos, maybe even a fancy model photo-shoot of… Read More

Author: Marie Cross

We’re no strangers to seeing animals do some fairly bizarre things, like this bear strolling through a New Jersey neighbourhood on two feet - likely in an attempt to disguise itself as a human to avoi… Read More

Author: Marie Cross

Who doesn't love Aldi? Lovely, tasty food at a fraction of the price you’d expect to pay at one of the big four. Aldi’s popularity has increased massively over the last few years, and some interesti… Read More

Author: Marie Cross

OK, if you know the team at First Impression Training well, you’re now likely thinking “WHAT? the FIT guys never STOP speaking up…. …..about their passion for helping us become better than we are alr… Read More

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84% OF most customer buying decisions are entirely emotional

Appeal to those emotions and discover how you can turn satisfied customers into real raving fans who’ll keep coming back, spend more and recommend you to others.

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