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Developing your people to enhance your customers experience

Team Leaders

Management mentoring, leadership development
and advice and support for Team Leaders.

The best managers and leaders inspire their staff and create a culture of engagement amongst their teams to ensure 100% focus on delivering a highly positive and consistent customer experience during each call their staff make or take.  

Here at FIT, all our consultants have led and managed both inbound and outbound customer service and telesales teams and we continue to develop team leader and management communities across a wide variety of industries – so we really do appreciate the unique challenges you face each and every day.  Using this combined knowledge and experience we’ve developed innovative leadership development training solutions that make stepping into a leadership role fun and exciting, as opposed to difficult, stressful and sometimes, overwhelming.  

So whether you’re an experienced manager looking for fresh ideas and techniques or a newly promoted team leader who’s keen to develop their leadership capability, we’ll certainly be able to help and support you!  From improving your coaching skills to enhancing your ability to motivate and inspire your team to reach their full potential, we can guarantee that our management training will ensure that both you and your team raise their game - and before you know it, you’ll have transformed both your own leadership talents, as well as the performance of your staff!

Marie Cross Team Leader Call Training

Marie Says...

Effective leadership is a little like knicker elastic – when it’s doing its job well, you hardly notice it’s there! After all, when the leader’s work is done, the followers will say, we did it ourselves!

Claim one of our success blueprints to help you to become a better team leader and inspire your team

Blueprint

FIT TIPS FOR CREATING ENERGY & MOTIVATION

“Get the top secrets for maintaining motivation and energy in a busy frontline operation!”

Get My FREE Blueprint

FIT TIPS FOR CREATING ENERGY & MOTIVATION

“Get the top secrets for maintaining motivation and energy in a busy frontline operation!”

Blueprint

FIT TIPS FOR EFFECTIVE TEAMWORK

“Super secrets for developing a great team spirit and encouraging effective teamwork!”

Get My FREE Blueprint

FIT TIPS FOR EFFECTIVE TEAMWORK

“Super secrets for developing a great team spirit and encouraging effective teamwork!”

Blueprint

FIT TIPS FOR LEGENDARY LEADERSHIP

“ Get your super secrets to becoming a legendary leader and how to create smart followers!”

Get My FREE Blueprint

FIT TIPS FOR LEGENDARY LEADERSHIP

“ Get your super secrets to becoming a legendary leader and how to create smart followers!”

 “This was an excellent course that was motivational and inspiring.  It was good to see different approaches and new ways to train and has given me lots of new ideas and skills to take back to the training room.  Good to be a delegate for a change!”

SB, Learning & Development Consultant HQ

AXA PLC, Bristol

"FIT showed us the importance of coaching when it comes to embedding new skills and changing behaviour - this was the critical success factor for our programme and without it we would not have achieved our goals.  We were also so impressed with their energy we will be inviting FIT back!"

DS, UK Training Manager

OOCL, Ipswich

“Best training workshop I’ve attended and would recommend it to others.  Trainers were excellent – very friendly, made everyone feel at ease and made the workshop really interesting and interactive. Wouldn’t change anything – just to say, thank you and keep up the excellent work!”

TF, Receptionist 

BACP, Leicestershire

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Here's just a few of the clients we've helped...