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Developing your people to enhance your customers experience

Telephone Role Play Kits

They say that practice makes perfect – well now it’s easy too!  

Telephone role-playing is a vital ingredient in upskilling your frontline call-handlers.  Whether you’re managing inbound, outbound, sales or service teams FIT telephone role-play kits are an essential tool to help them develop winning call recipes to WOW your customers.  

Designed specifically for contact centre trainers, freelance trainers, L&D managers, lecturers/teachers – in fact anyone who runs telephone skills sessions of any kind - these kits are highly effective both during induction training or as part of ongoing skills development.

The FIT role-play kits will help identify corrective reactions to situations whilst dramatically improving experience, confidence, telephone skills and product knowledge.  You can also use role-play kits to spark brainstorming sessions, improve internal communications across teams and pin-point issues and challenges from group perspectives.

What is FIT role-play equipment?

Housed within their own travel cases these innovative, portable, laptop based telephone recording kits are ideal for telephone skills practice whether it be;

  • Handling Challenging Calls

  • Customer Service

  • Account/Customer Retention

  • Negotiation techniques

  • Induction and Upskilling

  • Debt collection skills

  • Telesales skills

  • Professional Telephone Excellence

  • ……in fact just about any scenario you can think of involving business via the ‘phone

Super Easy to Use

  • Simply plug your kit in any room, it only takes 5 minutes to set up and you’re ready to role-play.    

  • No need for WiFi or servers

  • All handsets are cordless so you can split the group into different rooms up to 20 metres apart – great where space is a premium.   

  • Available in 6 and 12 handset options.  

  • Headsets to plug in for ‘handsfree’ operation is optional

FIT role-play kits are available to purchase outright or hire for adhoc sessions/events.  


Marie Says...

Our telephone role-play kits will ensure your people retain ideas and techniques much longer simply because they've had the opportunity to practice them. 

Download our fact sheet for more information and pricing options by filling the form opposite.

First Impression Training is an approved reseller of the PhoneCoach range of telephone role-play equipment.

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If you're interested in purchasing or hiring a Telephone Role Play Kit, simply fill in this form to get your fact sheet.

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